0800 009 3735

Data Protection Information of eMobility Solutions GmbH

Version 2.0 (March 2020)

1. General

We at innogy eMobility Solutions GmbH („innogy eMobility”) as part of E.ON SE and its affiliated companies (“E.ON Group”) take the protection of your personal data very seriously. Your privacy is an important concern for us. We process your personal data in accordance with the applicable statutory data protection requirements for the purposes listed below. Personal data in the sense of this Data Protection Information means any details relating to you as a person. In particular, relevant personal data includes data captured online (e.g. cookie or tracking data, user IDs and IP addresses) and your personal details (e.g. name, address, contact details, date of birth), your billing details (e.g. consumption at your supply point, advance payment figures and bank details), information about your financial situation (e.g. credit worthiness), data from Smart Home systems (e.g. heating/light management data, information about the security devices used), marketing and sales data (e.g. findings of customer data analysis). The following information tells you how we handle such data. For the sake of clarity, we have divided this Data Protection Information into sections.

2. Responsible organisation and contact details

innogy eMobility Solutions GmbH, Flamingoweg 1, 44139 Dortmund, T 0800 88 88 862, E-Mail emobility@innogy.com is responsible for processing your personal data. If you have any questions or comments about the data protection practices of Innogy eMobility, (e.g. disclosure and editing of your personal data), you may also contact our Data Protection Officer citing the reference “Data Protection” (datenschutz@innogy.com).

3. General information about visiting our websites and using our web offers

Every time one of our websites is accessed, innogy eMobility collects data and information via an automated system. This is stored in the log files of the server, i.e. the files that record the processes running on a computer or network system. The following details are collected in this way:
  • Information about browser type and version
  • Operating system of the user
  • Internet service provider of the user
  • IP address of the user
  • Date and time of access
  • Websites from which the user’s system has accessed our website (referrers)
Processing of the IP address serves to protect against or trace any hacking or cyberattacks. Processing of the remaining data serves to deliver the content of our website, ensure the functionality of our IT systems, optimise our internet presence and preserve the functionality of the website. The data of these log files is always stored separately from the user’s other personal data. This processing of your data as described above is required to safeguard the legitimate interests of innogy eMobility and is justified by balancing the respective interests in favour of innogy eMobility. innogy eMobility has a legitimate interest in ensuring that the website and services offered there function in a technical sense and are protected from cyberattacks. Your justifiable interest that the aforementioned data is not used for this purpose does not outweigh the legitimate interest of innogy eMobility, since innogy eMobility uses this data appropriately and in accordance with the stated purpose and you also benefit from the functionality of the websites. Your personal data will be erased after a period of no more than 14 days, except where innogy eMobility is required by law to retain the information or retention of it is permitted for legitimate reasons.

4. Special offers on our website

4.1 Newsletter

On our websites, you have the option of subscribing to a free newsletter. When registering for the newsletter, the data you enter on the input screen (name, title, email address) will be conveyed to us. The following data will also be collected when you register for the newsletter:
  • IP address of the computer used to access the site
  • Date and time of registration
  • Date and time of your confirmed consent, including the current version of your confirmed consent (verification process) and the text of the email we send to you.
We collect your email address only for the purpose of delivering the newsletter to you. Recording of other personal data as part of the registration process is designed to prevent misuse of the services or the email address used. As part of the registration process, your consent for processing the data required to send you the newsletter will be obtained and you will also be referred to this Data Protection Information. The legal basis for processing your personal data in this way is your express consent. You have the right at any time to revoke your consent with future effect and in doing so cancel your subscription to the newsletter at any time, without affecting the legality of any processing that occurred on the basis of the consent obtained from you prior to its revocation. The simplest way for you to revoke your consent is via the link provided in the newsletter. The data collected for the purpose of your newsletter subscription will be stored for the length of time the subscription remains active.

5. Marketing

If you have provided us with your contact details via the web shop, innogy eMobility will use your name and address to provide you with product information about the energy products of innogy eMobility, (e.g. energy generation, supply, energy efficiency, electric mobility and other energy-related products and services), and in future also inform you about the telecommunication products and services of der innogy (e.g. telephone and internet). In order to provide you with product information about innogy goods and services similar to those you have already acquired or sourced from innogy eMobility as one of our existing customers, innogy eMobility will use the email address you have already provided, unless you have objected to this. For the purpose of directing marketing offers to you, we give your name and address to third parties and contracted agencies (e.g. shipping companies or media agencies), who process that information in order to compile marketing material and send it to you. This processing of your data as described above is required to safeguard the legitimate interests of innogy eMobility and is justified by balancing the respective interests in favour of innogy eMobility. Without using this data, innogy eMobility is unable to offer you any direct marketing. innogy eMobility also has a legitimate interest in processing the aforementioned personal data for the purpose of direct marketing of innogy products tailored to your needs; namely to promote the sale of its own products. Your justifiable interest that the aforementioned data is not used for this purpose does not outweigh the legitimate interest of innogy eMobility, since innogy uses the data appropriately in accordance with the described purpose and does not use any sensitive data from your customer relationship with innogy eMobility. In addition, this use of your personal data for marketing purposes is something you can reasonably expect to occur as a result of an existing contractual relationship or after expressing an interest in the products and services of innogy eMobility, so it cannot be assumed that any nuisance is caused by such direct marketing. Furthermore, innogy eMobility will only use your aforementioned personal data for direct marketing purposes if you have not objected to this. Moreover innogy eMobility takes care to ensure the chosen communication channels for such marketing measures (letterbox and, in the case of our own marketing offers to existing customers, email) cause the least possible disturbance to you.

6. Marketing for and by third parties

If you have provided us with your contact details via the web shop, innogy eMobility will also use your name and address as part of our marketing approach in order to send you information about the products and services of third parties (e.g. companies within the E.ON Group or business partners offering similar products). Such use of the information is justified by balancing the respective interests in favour of innogy eMobility. As already established, innogy eMobility has a legitimate interest in providing you with direct marketing offers. This includes direct marketing for products and services of third parties. Firstly, by sending you the marketing offers of third parties in conjunction with innogy’s own marketing material, your interest in these products may also be heightened, which may lead to an increase in sales for both innogy eMobility and the third party. Secondly, innogy eMobility has a financial interest in giving third parties this opportunity to participate in the marketing process. As in the case of direct marketing of innogy eMobility’s own products, your interest in ensuring your data is not used for these purposes of third-party marketing is deemed to be secondary; this is primarily justified by the minimal disturbance caused by such postal marketing and also by your right to object to the use of your data in this way. If you have given us your prior consent, third parties will also direct their own products and services to you (see Section 9). In such cases, innogy eMobility will pass on the data covered by your consent (e.g. your contact details) to third parties such as solar power providers, so they are able to send you their offers for PV panels.

7. Market research and opinion polling

If you have provided us with your contact details via the web shop, innogy eMobility will also pass on your name and address to market research and polling institutes to enable them to carry out relevant surveys. These market research and polling institutes are commissioned and instructed by innogy to carry out such work. The surveys provide us with an overview of the transparency and quality of our products, services and communication and have the ability to adjust or shape them accordingly in your best interest. Such use of the information is justified by balancing the respective interests in favour of innogy eMobility. innogy eMobility has a legitimate interest in processing your data for the purpose of market research and opinion polling; namely to improve the products and services offered and thus promote the sale of our own products and in certain cases also the products of third parties. innogy eMobility is able to use the findings to gauge your acceptance and satisfaction with the products and services offered by innogy eMobility and also assess and analyse your particular interests so that, in the future, we can offer you products and services better tailored to your needs. The use of your data for market research and opinion polling purposes also constitutes a form of processing that can reasonably be expected to occur in conjunction with an existing contractual relationship or your expressed interest in the products and services of innogy. Your data will only be used for the above-named purposes, which – unless you have objected to them – are also in your own interest. Should such market research or opinion polling be conducted by a method other than postal channels, it will only be carried out if you have given us your express consent to the use of your data for this purpose. If you no longer wish to take part in customer surveys, you may revoke your consent via the contact details listed in Section 2.

8. Data analysis (Profiling)

In order to be able to inform you about targeted products and services, i.e. as part of our direct marketing approach, we also use evaluation tools. innogy eMobility will analyse your personal data (e.g. billing data and consumption data) and augment this with publicly available and acquired sociodemographic data. The aim of doing so is to enable innogy eMobility to make an individual approach to you with customised offers of innogy products and services. The legal basis for this is a balancing of the respective interests in favour of innogy eMobility. innogy eMobility has a legitimate interest in addressing its marketing material in the most targeted manner and improving the products and services of both innogy eMobility and the companies within the E.ON Group, in order to promote the sale of its own products. Furthermore, innogy eMobility has a legitimate interest in avoiding the use of misdirected marketing material. This outweighs your legitimate interest in keeping your information private, since only marketing material likely to be of interest will be sent to you and you will be protected in this way from random or irrelevant approaches, and thus inconvenienced as little as possible by our marketing approach. For the purpose of evaluating and analysing customer interests, your data, (such as your consumption data, product line and products of a similar kind), will be shared amongst will be shared amongst the E.ON Group of companies (see Section 9) in anonymised or pseudonymised form and anonymised or, where technically impossible, forwarded in pseudonymised form to innogy partners offering similar products (for the general definition of innogy eMobility partners, see Section 9). Anonymised means that your personal data will be processed in such a way that you cannot or can no longer be identified. Pseudonymised means that your personal data cannot be traced back to you as the person concerned without the inclusion of additional information. That additional information is stored separately by innogy eMobility and subject to technical and organisational measures which ensure the data cannot be traced back to you by third parties. This data analysis is carried out for the purpose of improving and developing intelligent and innovative products and services. The forwarding and analysis of solely anonymised and pseudonymised data by other companies within the E.ON Group is also justified on the balance of respective interests in favour of innogy eMobility. It is within the legitimate interest of innogy eMobility to share general information about particular customer groups with other affiliated companies in order to improve its products and services. This data will only be conveyed in anonymised and pseydonymised form out of consideration for your privacy and to protect your interests. The findings obtained from this data analysis will only be used for the above-named purposes, which – unless you have objected to them – are also in your own interest. No other processing or forwarding of this data will occur.

9. Recipients of your personal data

10. Your rights

In accordance with the relevant statutory provisions, (including any applicable restrictions arising from the GDPR (the EU General Data Protection Regulation) and/or the new version of the BDSG (Federal Data Protection Act), you have the opportunity to exercise the following rights: